FAQs

Products

What does the term "generic" mean?

Generic drugs are a type of medicine whose production does not require a patent. Generics have a similar composition to branded drugs, as well as a similar active substance. All generic drugs are manufactured strictly under the FDA license, their production begins when the patent on a certain brand expires. Thus, any company can buy the rights to a chemical formula and start producing brand-name similar drugs that are not inferior to them. In some cases, generics surpass their brand-name counterparts, due to the presence of various product forms and the range as a whole.

Why do generics cost less than branded medications?

The main reason that generic drugs are cheaper than their branded counterparts is that the company does not need to involve specialists for developing a formula of the drug and its active substance. The company only needs to buy the chemical formula of the drug and establish its production. From this, it follows that you get access to high-quality medicines that are not inferior to their branded counterparts, and also costs much lower.

What is the quality of generic drugs?

Generics are absolutely no difference in quality from their branded counterparts. The difference can only be in the form of release and in the shape or color of the tablet itself. All other characteristics of generics are similar.

Are the generic pills sold here FDA approved?

All generic drugs have FDA approval.

What is the difference between Soft and Regular tablets?

The difference between Regular pills and Soft tabs is mainly in the method of their administration, as well as in the rate of absorption of the drug and its effect.

What should be my starting dosage?

Try to avoid large doses, adjust the dose gradually from the lowest to the highest, until you find a middle ground for yourself. For example, for Cialis and Levitra, the standard dose is considered to be 20 mg, and for Viagra 25 mg. We advise you to consult with your doctor for a more accurate determination of the dose you need.

Do I require a prescription before purchasing here?

Any order on the website can be made without a prescription. But please note that we are pleased to offer you anonymous online consultations with registered doctors and help you issue a private prescription.

Shipping and Delivery

What shipping rates do you have?

Shipping prices may depend on several factors at once, such as the country to which the parcel will be sent, as well as the goods that you order. In order to find out the exact cost of delivery, add the item to your basket, and go to checkout.

Do you ship internationally?

Yes, we ship orders almost worldwide. In order to avoid mistakes, contact our support team to clarify the possibility of delivery to your region.

How orders are being delivered?

All parcels are sent in discreet packages that do not contain any order information. We appreciate your confidentiality and anonymity.

In case if package was damaged or something inside is missing

If the integrity of your package has been compromised, the packaging has been damaged and something is missing in the package, you should contact our support staff. In this case, we will either send you a new package or refund your money. It should be remembered that if there were more than 100 tablets in your order, the package will be divided into several parts.

Can my order be delayed at customs?

This is possible, in this case, you will receive proper notice. As a rule, you will be asked to come and give permission to inspect the package, after which it will be given to you. If you encounter any problems, please let our support team know and we will help you.

How much do I have to pay if you will reship my order?

For your convenience, we reship any orders for free. No need for extra spending.

Why I have not received my order yet?

If you used express delivery when ordering your goods, then you will be available to track your parcel using a special code. If you chose a standard delivery, then remember that the deadline for delivery, in this case, is 30 days. If, after this deadline, the package has never been to your post office, then contact us, and we will send you another package completely free of charge. We try to solve such problems as quickly as possible.

What delivery methods are available?

At the moment you can choose from two delivery methods. The first method is the express delivery, its pros are that delivery takes only 5-9 days, and the maximum delivery time only takes 14 days. Also, you will be given a code to track the parcel. The second method is the Airmail service. In this case, the delivery time takes 14 to 21 days. Note that in this case the parcel cannot be tracked, and the maximum delivery time takes 30 days.

What happens if my order was not delivered during the delivery time limit?

We guarantee that if you do not receive the parcel on time, we will refund your money, or send a new parcel for free.

Payments and order processing

How can I order medications from you?

First, you need to select the product that suits you, and then click the Buy button. Your next step is to select the required number of tablets, then proceed to checkout. Carefully enter all the data you need to enter in the proposed form and click “confirm transaction”. If the payment is successful, you will receive an order confirmation by email.

When will my credit card be charged?

Immediately after you fill out the form on the product payment page and click the confirm button, the information is transmitted to the processing center for verification. After completing the verification process money will be charged from your credit card. Upon completion of payment, your order is confirmed and acquires the status of “Paid”.

Can I cancel my order and can I get a refund on my card?

All information can be found in the Refund and Order Cancellation Policies

How can I check the status of my order?

We can provide you with 2 options to track your order. You can contact our customer service or track your order via the website in the order options. Please note that order tracking depends on the country to which your package was sent.

What if I didn't find an answer to my question here?

You can contact our support team any time you want, we will always happy to help you.

What payments do you accept?

You can pay using your credit card. We accept all major credit cards: Visa, MasterCard, AMEX, Dinners Club. Moreover, we accept E-Checks and Bitcoin (cryptocurrency).

Do you have the money back guarantee?

If your order wasn’t delivered you can count on a full refund from our side.

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